What to expect when you hire a diesel truck repair shop in Commerce

How North Georgia Truck and Diesel Service works

1. Call or stop by

   Tell us what the truck is doing: the sound, the smoke, the code. We will get it on the schedule or in the bay.

2. Diagnose the fault

   We test the fuel system, turbo, cooling system, and electronics in the order that finds the real problem, then read you the numbers.

3. Approve the plan

   You get the diagnosis, the parts involved, and the order of the repair before any work starts. No surprises mid-job.

4. Do the repair

   A tech fixes the confirmed fault, not a guess. If we find something else, we call you before touching it.

5. Verify and hand back

   We retest the truck, confirm the fix, and walk you through what was done and what to watch for down the road.

Typical project, not a quote

These are general figures for a typical visit to a diesel truck repair shop, not a quote and not a promise from North Georgia Truck and Diesel Service. Your visit may differ.

• A drop-off usually takes 10 to 20 minutes, and a diagnosis often takes an hour or two after that.
• A simple repair is often done the same day or within a few days. A repair that waits for parts or for a place in the schedule takes longer, so ask for an estimated ready date and a pickup time.
• Parts are often ordered once the problem is found, so a repair can wait a few days for them. Ask whether the parts quoted are new, used or rebuilt.
• Ask to approve the work and its price in writing before it starts, and to be called before anything beyond that is done.
• Ask whether a test run is part of the job, and what happens to the parts that come off.
• Prices, dates and terms for the work belong in a written estimate. Ask for it in writing.

Questions to ask any diesel truck repair shop

1. Can I see your license number and proof of insurance?
2. What does the written estimate cover, and what is left out?
3. How long will it take, and how will I be told if the ready date moves?
4. Who will work on it, and who do I call with a question?
5. What is not included, and what happens if the repair turns out to need more?

Preparing and scheduling

How long does the first visit take?

A drop-off usually takes 10 to 20 minutes, and a diagnosis often takes an hour or two after that. Bring your questions and ask for the estimate in writing.

How should I get ready before I bring it in?

Take out personal items and valuables, write down when the problem started and what it does, and bring any earlier service records you have.

How far ahead should I book?

Schedules vary by season and by shop. Ask for a drop-off day and an estimated ready date, and ask what happens if a part is late.

What if the work changes once it has started?

If the work changes, ask for the change in writing before it is done.

Ready to bring it in?

North Georgia Truck and Diesel Service in Commerce can answer these questions before you bring it in. Call (678) 531-3504.